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Return Policy

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Any gift item shipped to you from Kraftstore.com may be returned for a merchandise credit that can be used on a future Kraftstore.com order. Refund checks are not available for gift returns. Shipping is non-refundable.  Returns older than 60 days will be issued merchandise credit (In the form of an electronic gift certificate).

How do I return a package?
For your convenience, the Return Form includes a Return Label that you may use when shipping the package back to us. Simply attach the label to the outside of your package and send the package via UPS or insured parcel post. Please first remove the old label from the packaging or make sure that the returns label covers the old one.

If you no longer have your Return Form and cannot print a new one, please Contact Us via email or call us toll free at 800-571-6627.  Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. PT, and Saturday 8:30 a.m. - 4:30 p.m. PT.

Return your package to:  Kraftstore.com Returns
4422 E Airport Dr Ste C
Ontario, CA 91761-7860

What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please Contact Us via email or call us toll free at 800-571-6627.  Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. PT, and Saturday 8:30 a.m. - 4:30 p.m. PT.

How do I exchange an item?
Our return center is currently unable to process exchanges. If you have found another item that you would prefer over one you have already received, please return the item you received according to the instructions above and place a new order for the desired item. If the return is less than 60 days old and you wish to receive a merchandise credit to use on the new order instead of a refund, please select action code C on the return form and provide an email address to receive the merchandise credit. Returns older than 60 days will automatically be issued a merchandise credit (electronic gift certificate).

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